We offer a 100% Satisfaction Guarantee. We aren't happy until you are. Here are some comments from a few of our customers:

"Working with Suzanne was a pleasure. I wasn't sure exactly what I wanted and she really took the time to help me create a boxed set my father simply adores!
- Eliana R., Ann Arbor MI

"It's certainly not the cheapest pen I've ever purchased but no other item I own garners so much attention. Thank you!"
- Camden R., Woodland CA

"After owning one of your custom pens for six years the pocket clip wasn't as strong as it once was. I didn't expect much when I contacted your customer service but was quite impressed when you offered to repair the pen and pay shipping both ways."
- Jordan C., Boulder CO